Shipping Policy

HOW LONG DOES THE DELIVERY TAKE?

The time period for deliveries is made up of two periods:

1) Processing time (1-4 business days):
Order confirmation, customization, quality check, packaging

2) Delivery time:

• USA 1-5 business days

• UK 1-5 working days

• Australia 1-5 business days

• Europe-wide 1-4 working days

• Rest of the World  3-14 days, depending on destination

3) Shipping options:

• We ship worldwide for free—no hidden fees, no surprises, just happy mail headed your way!

 

4) Warehouse working hours and cutoff:

• Our warehouse operates on weekdays Monday – Friday

• Our cutoff time is 12:00 (GMT+01:00) Central European Standard Time (Berlin)

 

ADDRESS CHANGE

Address changes are only possible for a short time after placing the order. Please contact our customer service via support@fehla-store.com

 

CANCELLATION

Please note that once an order has been placed, it cannot be edited or canceled prior to delivery. All orders are processed immediately to ensure on-time delivery.

 

LOST PACKAGE / RETURNED PACKAGE? 

If a package was lost or could not be delivered due to a logistical problem, we will immediately send a new package. Please contact our customer service via support@fehla-store.com

 

MY ITEM IS DEFECTIVE 

How annoying! Unfortunately, it may happen that your product is damaged in transit or that an incorrect product is delivered. We will always send you a new package free of charge the first time, but unfortunately we cannot issue a refund.   Will it arrive defective the second time? We will then refund you the full purchase amount.

QUESTIONS?

Send us a message via the live chat or to support@fehla-store.com and we will answer you as soon as possible.

CONSERVES GONIDEC

Email: support@fehla-store.com
Siren:375 980 075
VAT:FR 84375980075
Address: 2 RUE HENRI FABRE 29900 CONCARNEAU FRANCE