Refund and Return Policy

At FEHLA STORE, we are committed to ensuring your satisfaction with every purchase. If for any reason your order does not meet your expectations, we offer a 30-day money-back guarantee to provide you with confidence and peace of mind.

If you decide to cancel your order and it has not yet been shipped, we will process the cancellation and issue a full refund at no additional cost. There are no unexpected fees or customs complications—just a seamless and straightforward shopping experience.

  1. Email us at support@fehla-store.com to register your return request.

  2. Download and complete our return form (we’ll send it to you).

  3. Send the item(s) along with the completed return form to one of the return addresses below:

Main return addresses:

Fehla Returns
Address: Musterstraße 12  , 10115 Berlin  , Deutschland
Phone: +49-2071-3965257
support@fehla-returns.com

Email: UPS does not provide direct customer service via email. You can contact them through their online form.

Fehla Store Returns France
42 Rue de Cléry, 75002 Paris , France
Phone: +33142369112

We recommend that you use a traceable freight option, as we are not responsible for returns that do not reach us.


Once we have received and inspected the returned item, we will notify you by email. Approved returns are refunded within 14 working days using the same payment method used in the purchase.Damaged or incorrect goodsIf you receive an item that is damaged or incorrect, contact us within 48 hours of receipt. We will offer a free refund or refund.